How to cancel Traders Proxy in three dashboard steps
The short answer
Stop your Traders Proxy plan from renewing anytime without contacting support. Sign in, open Plan and billing, and choose Cancel renewal in three clicks. Nothing more is charged, and your routing access remains active through your paid period.
Self-serve cancellation inside your dashboard
These three steps stop your next charge. You do them yourself, at any time of day.
- 01
Sign in to your dashboard
Use Sign in at the top of this page. Your plan and its renewal live there.
- 02
Open Plan and billing
It’s the section with your plan, your card and your invoices.
- 03
Choose Cancel renewal, then confirm
That’s all. Changed your mind? Choose Resume renewal in the same place.
You do not need to email or phone anyone. Stopping a charge never waits on our manual reply.
Active access continues until your period ends
Your plan keeps working until the end of the period you’ve paid for. If a renewal card is declined on an active plan, your account enters a past_due grace state. That keeps live trades connected while Stripe retries, whereas cancelling stops future charges.
First payment refund window
Cancelling stops future renewals rather than past payments. Renewals are not refunded, so stop renewal before your billing cycle resets.
If your platform can’t connect through us and support can’t fix it, we refund your first payment within 7 days on monthly plans or 14 days on yearly plans. Read how refunds work or contact support. This doesn’t affect your rights under the Australian Consumer Law.
Account recovery options if you cannot sign in
Try your recovery code first. If you lost it, contact support and mention you cannot log in.
Axel checks your Stripe receipt number, card last four digits, and charge amount and date, and cancels renewal for you right away.
Set your dashboard password on the confirmation screen immediately after checkout. That setup link is presented once, and your password provides self-serve billing control.
Frequently asked questions
When does my plan stop after I cancel?
At the end of your paid billing cycle. Nothing more is charged to your card.
Does cancelling refund what I’ve already paid?
Cancelling stops renewals only, per our refund policy. If your platform can’t connect through us and support can’t fix it, we refund your first payment within 7 days on monthly plans or 14 days on yearly plans. This doesn’t affect your rights under the Australian Consumer Law.
Can I put my plan on hold instead of cancelling?
No. There is no pause option, and renewal is either active or disabled. A cancelled subscription remains usable until the paid period ends.
Field reports · Verified forum threads
Real forum reports, what our system does, and where it stops.
Every quote below links to the forum thread or vendor guide where it appeared. Underneath each quote, see which parts of our system work together on it and where our server stops.
Shared server address where a broker block affects every account on that server
“There are some vps providers that are actively blocked due to suspicious activies happening by the providers in past.”
Why a proxy can backfire here. Your broker sees one steady address, our server’s, shared by people on a Traders Proxy plan in that city.
- One steady addressBoundary
- City switchingSupporting
Where it stops. Our server address is shared by people on a Traders Proxy plan in that city. Switch city in your dashboard if a broker blocks that address.
Broker and firm rules on proxies, VPNs and shared addresses
“Do not use a VPN. VPNs, proxy services, TOR, geo-location obfuscation, and other identity-masking services are not permitted at Topstep.”
Why a proxy can backfire here. Your broker sees our server’s steady address in the city you pick. Check your broker’s or firm’s rules before connecting.
Where it stops. Check your broker’s or firm’s rules before using a proxy. If your broker prohibits proxies or shared addresses, do not use one.
MetaTrader 5 on a Mac with Wine, deprecation and slow indicators
“In the login window, the only server available is "MetaQuotes-Demo". There are no other servers listed.”
Why a proxy does not change this. Traders Proxy works with any trading platform that has a SOCKS5 or HTTP proxy setting.
Where it stops. We have not tested MetaTrader 5 on macOS. Test with the Try plan before relying on it.
Long-distance delay and undersea cable faults between regions
“An update posted on the Microsoft website on Saturday said that Azure traffic going through the Middle East "may experience increased latency due to undersea fibre cuts in the Red Sea".”
Why a proxy does not change this. No claim. We don't shorten the distance between you and your broker's city, and we don't promise lower ping.
Where it stops. If your route to your broker’s city is long or damaged, our server cannot repair that cable fault and adds a step along the way.