Trading connection problems, find the cause first
The short answer
These guides help you find why your platform drops, times out or won’t log in. Check your own side first, log drop times in the Journal, then test on a cable and a hotspot. Then pick the guide that matches what you see, so you fix the right thing.
What do you see on your screen?
- MT5 keeps disconnectingRead this if MT5 drops during a session or hangs at login. It shows how to find the cause, and what happens to your open trades.
- MT4 won’t connectRead this if MT4 says No connection or Waiting for update. It explains what MT4 is telling you and what to check first.
- Order rejected on timeoutRead this if an order fails on a timeout. It shows how to check whether it went through before you send it again.
- EA skipping tradesRead this if an expert advisor skips a trade. It shows how to tell a network drop from a rule in your code.
- MT4 disconnecting on a VPSRead this if MT4 still drops while it runs on a VPS. It shows how to find the cause from inside the VPS.
- VPS delay still highRead this if your VPS still shows a long delay to your broker. It explains why, and how to measure it from inside the VPS.
- VPN dropping MT4Read this if MT4 drops while you use a VPN. It shows a simple test with the VPN off and on.
- cTrader connection unstableRead this if cTrader loses its connection. It shows what to check on your own side first, such as whether it holds on a cable.
- Price feed stalls during newsRead this if price updates stall in a big news release, then jump. It explains how to tell a heavy indicator or a remote-desktop stall from a network drop.
- Broker says check internetRead this if your broker tells you to check your internet. It shows how to gather evidence that a speed test can’t give you.
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14 problems and fixes
Start here
Why MT5 keeps disconnecting during trading and how to fix it
If MetaTrader 5 (MT5) keeps disconnecting during trading, record the exact timestamp of every drop.
Why MT4 won’t connect or shows waiting for update
When MetaTrader 4 (MT4) won't connect, inspect your bottom status bar first.
Order rejected on timeout in MT4 or MT5, check before you resend
An order rejected on timeout in MetaTrader 4 (MT4) or MetaTrader 5 (MT5) got no answer in time.
EA not opening trades in MT4, is it your network or your code?
When an Expert Advisor (EA) skips trades in MetaTrader 4 (MT4), separate your network from your code first.
MT4 keeps disconnecting on a VPS, how to find the cause
When MetaTrader 4 (MT4) or MetaTrader 5 (MT5) keeps disconnecting on a VPS, your home internet is not the cause.
Broker says check your internet, how to find the real cause
When support says to check your internet, a speed test won’t settle it.
Price gaps, requotes and news releases
Chart freezes or No connection errors during news
A frozen chart during news stems from heavy indicators, a stalled VPS, or dropped packets.
Why a VPS does not reduce slippage when you trade by hand
A Virtual Private Server (VPS) puts MetaTrader 4 (MT4) or MetaTrader 5 (MT5) near your broker, yet orders still slip.
Why forex slippage happens during NFP news events
Forex slippage during news stems from market gaps, broker execution rules, or route delays.
Why gold XAUUSD requotes happen in MT4 and what to check
A gold requote means your broker rejected your price because XAUUSD moved before the order arrived.
Delay, VPS and evidence checks
Broker says check your internet, how to find the real cause
When support says to check your internet, a speed test won’t settle it.
Is a 300 ms ping to your broker normal and what to test
A 300 ms ping to your broker is normal across continents but high within one region.
MT4 keeps disconnecting on a VPS, how to find the cause
When MetaTrader 4 (MT4) or MetaTrader 5 (MT5) keeps disconnecting on a VPS, your home internet is not the cause.
VPS showing high latency to your broker, how to find why
A Virtual Private Server (VPS) keeps MetaTrader 4 (MT4) or MetaTrader 5 (MT5) running when your computer is off.
Disconnects, logins and rejected orders
cTrader connection unstable and keeps disconnecting, what to check
If cTrader keeps disconnecting, test your own side first. Try an Ethernet cable and a phone hotspot, and log each drop.
EA not opening trades in MT4, is it your network or your code?
When an Expert Advisor (EA) skips trades in MetaTrader 4 (MT4), separate your network from your code first.
Order rejected on timeout in MT4 or MT5, check before you resend
An order rejected on timeout in MetaTrader 4 (MT4) or MetaTrader 5 (MT5) got no answer in time.
VPN dropping your MT4 connection, how to check for disconnects
Suspect a VPN is dropping your MetaTrader 4 (MT4) or MetaTrader 5 (MT5) connection?
Why MT4 won’t connect or shows waiting for update
When MetaTrader 4 (MT4) won't connect, inspect your bottom status bar first.
Why MT5 keeps disconnecting during trading and how to fix it
If MetaTrader 5 (MT5) keeps disconnecting during trading, record the exact timestamp of every drop.
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